1.    What is your return policy? We want you to love everything about our products.  If GBC has committed an error or a gift is damaged GBC will retrieve the gift and refund it in full or re-ship it. But, we must be able to retrieve the damaged gift to offer a refund of any kind. No additional discounts will be offered if the gift cannot be retrieved.

We do reserve the right to make substitutions and do find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as packaging colors and shapes change quite frequently. With this in mind please be aware that a substitution or variance in flavor, color or packaging does not justify an item being returned at our expense or a discount of any kind. If for any reason other than damages or errors on the part of GBC, a gift may be returned but your own expense plus an additional 20% restocking fee.

2.    How do I place my orders? · A.) Orders may be placed on-line with our on-line order system. This system ensures order receipt and time. It also keeps a history for you along with tracking information. · B.) You may fax orders to 888-318-0395. C.) You may e-mail orders to us at sales@giftbasketcrossing.com (We do not accept phone orders. This ensures order accuracy and all details.)

3.    How do I know when my order has shipped? You will be sent a confirmation along with a tracking number via email once the order has shipped.

4.    How long does it take for an order to ship out? All express orders received before 2:00 PM EST ship the same business day. All ground orders ship within 48 business hours. All express orders placed after 2:00 PM EST ship the next business day.

5.    Can I cancel an order after it has shipped? Yes, you may. However there are fees associated with cancelling an order after it has shipped. The following fees will apply: shipping charges to and from the destination and a 20% restocking fee. If we need to request UPS to intercept the delivery there is an additional $12.50 fee.

6.    Do you ship to PO Boxes, APO or FPO addresses? Yes, we do. We ship to all Boxes, APO or FPO addresses through the United States Postal Service.

7.    How do your gifts ship? Every gift is wrapped in shrink wrap, topped with a handmade bow and packaged in air pillows. It is then placed in a 100# corrugated box and shipped UPS, Federal Express or USPS depending on where it is being delivered to.

8.    Do you ship internationally? Yes! We do in fact ship to Canada and most countries around the world

9.    What happens if my gift gets lost or damaged in transit? We will place a claim with the courier. Once the claim has been completed, a refund or reshipment will be offered. Claims typically take 3-5 days to process with the shipping couriers. (Shipments going via USPS do not offer claim service.) All damage claims must be filed in writing via fax or email within 2 business days of the gift being received. NO exceptions. We will NOT be able to honor damage claims several weeks old under any circumstances.

10. Can I send a card enclosure or message with the gift? Yes! We do include a greeting with every gift. You simply enter the message you would like to be sent with the gift on our order form and we send that with your order